At Spark Moiss, we believe everyone deserves a satisfying shopping experience. To ensure your complete satisfaction, we offer a flexible 30day return and exchange policy. If your purchase does not meet your expectations, you can return it within 30 days from the date of receipt for an exchange or refund. Please note that customers are responsible for shipping costs on returns not related to quality issues.
Return & Exchange Terms
Contact Us First: Before returning or exchanging items, please contact Spark Moiss via email at zhongrui2088@gmail.com. Unauthorized returns will not be accepted.
Merchandise Condition: Returned or exchanged items must be undamaged, unused, and unaltered. For returns not due to our errors, customers must cover the shipping fees. Please provide us with the shiping tracking number after shipping your return.
Faulty Items: If you are returning a product due to a defect, please send us clear pictures or videos highlighting the issue.
Refunds & Processing: We aim to process refunds or exchanges within 2 days of receiving the returned package. Refunds will be issued to the original payment account.
Unconditional Reissue Cases
- When customers provide clear proof of loss.
- When the post office confirms delivery, but customers claim nonreceipt.
- When Spark Moiss has dispatched the product, but logistics information cannot be verified.
Unauthorized Return Cases
Spark Moiss will not accept returned products if repair service requests do not adhere to our regulations or if the product is not a Spark Moiss item. In such cases, the original items will be returned at the customer's expense for return shipping.
If there are any quality issues, we will repair them free of charge.
Products purchased from the Final Sale are nonreturnable, nonexchangeable, and nonrefundable.
Your satisfaction is our priority, and we are here to assist you in every way possible. If you have any questions or need assistance, please do not hesitate to contact us.
