We stand by the quality of our jewelry and are here to ensure your satisfaction. If you have any questions or need to make use of our warranty services, please reach out to us, and we will assist you promptly.
Spark Moiss Warranty Services
At Spark Moiss, we are dedicated to delivering quality and lasting satisfaction. To ensure our customers are confident in their purchases, we offer tailored warranty services for different jewelry series:
Jewelry: One-Year Warranty
For our jewelry, Spark Moiss provides a one-year free warranty service. This warranty covers the repair or replacement of defective products within the warranty period.
- If your jewelry suffers non-human damage within one year of receipt and is deemed defective by Spark Moiss, we will offer a free replacement.
- For issues arising after the one-year warranty period, customers will be responsible for maintenance and shipping costs.
- Customers are also responsible for shipping costs related to jewelry maintenance.
Warranty Process
To utilize the warranty service, customers must contact Spark Moiss to obtain repair authorization. Our representatives will provide a return address once your application is accepted.
- Ensure the product is shipped in its original packaging or packaging with equivalent protection.
- Upon receiving the defective product, we will promptly ship a new or repaired item to you. Please allow 12-20 days for delivery.
Non-Warranty Coverage
Please note that Spark Moiss does not offer free maintenance services for damage caused by natural disasters such as lightning strikes, floods, earthquakes, and fires.
We stand by the quality of our jewelry and are committed to ensuring your satisfaction. If you have any questions or need to utilize our warranty services, please reach out to us, and we will assist you promptly.
